Pa-Hu Oy’s general terms and conditions

1. General

These general terms (”general terms”) apply to you (”you” or “customer”) as a consumer when you make an order from Pa-hu Oy (”we” or ”Pa-Hu Oy”) through our website at We encourage you to carefully familiarize yourself with these general terms before making any orders in the web shop. The customer must accept these general terms to be able to make any orders in the web shop. By accepting these general terms, the customer agrees to fully comply with these general terms and simultaneously accepts and gives his or her express consent for the processing of his/her personal data in accordance with the Privacy Policy. Please note that these general terms give you specific rights, and you may have other rights based on mandatory consumer legislation, which may vary from jurisdiction to jurisdiction.

2. Your contracting party

Your contracting party in all orders made in the web shop is Pa-hu Oy, whose contact details are:

Pa-Hu Oy (Business ID 2481105-1, VAT number FI2481105-1) Address: Teollisuustie 2, 02880 Veikkola, Finland E-mail: Telephone: +358 207 891 000

3. Prices and rates

All prices are shown excluding 24% Finnish Value Added Tax (VAT). The Value Addes Tax will be added to the price at check out. A delivery charge will be added to your order, unless you decide to pick up the product at the Pa-hu Oy warehouse or the order exceeds 500EUR (VAT0%). Read more under Shipping and Delivery. Our prices are in EUR. You can get an estimated amount in other currencies from Google Currency Converter, updated daily. Small differences from your bank’s current exchange rate may occur, and we disclaim any responsibility for the amount shown in other currencies on your receipt if it does not match the actual amount you pay.

4. Methods of Payment

The customer may pay his/her orders by using the following methods of payment, also defined in the web shop; Credit card (VISA, Mastercard, American Express), netbank payment, invoice or payment in instalments. Unless otherwise agreed, Pa-Hu Oy charges the customer upon making the respective order. In case of invoicing or payment in instalments, Pa-Hu Oy or its partners may acquire the customer’s credit data from a third party. The payment services offered in the web shop are provided by Maksuturva Group Oy (”Maksuturva”) (2121703-0, Keilaranta 5, 02150 Espoo, Finland). In the Maksuturva Checkout service, these payment services include invoicing, payment in instalments, credit card and e-payment. More information on these services and their terms are found or in our web shop when making the respective payment.

5. Shipping and Delivery

We currently ship to Finland. All products are shipped from our warehouse in Veikkola. When your order has been shipped, you will receive an e-mail stating the estimated delivery time. For shipping to any other countries don’t hesitate to ask

Shipping to Finland In Finland our shipments are delivered by Posti or our own delivery. Rates: 28EUR for orders under 500EUR (VAT0%) and free for orders over 500EUR (VAT0%) Estimated delivery time: 2-5 working days

A strike, lockout, fire, machine breakdown, lack of raw material or other reason caused by force major liberates us from following agreed delivery time. The customer does not have the right to demand compensation based on this.

6. Return policy

The products cannot be returned in accordance with the law of consumer protection “kuluttajansuojalaki”. All returns are to be agreed upon with our customer service beforehand. In your notice of regret, send the notice via e-mail, to, or call us at +358 207 891 000.

Returning a product is to be done at the customer’s expense, unless the product was faulty or damaged upon delivery. When returning a product, the sender is responsible for returning the product in flawless condition to Pa-Hu Oy’s warehouse.

7. Unclaimed packages

Unclaimed packages will be returned to Pa-Hu Oy. For all unclaimed packages you will be debited any fees that are connected with the return delivery.

8. Changes to the General Terms

Pa-Hu Oy reserves the right to change these general terms at any time. All changes to these general terms are published on the website. The changes shall enter into force when the customer has accepted the general terms (when making a new purchase or when surfing on the web shop) and in any event after thirty (30) days of their publication. Pa-Hu Oy therefore recommends that the customer visit the website regularly to gain information on any changes to these general terms.

9. Applicable law and Dispute Resolution

All disputes arising out of or relating to these general terms, the web shop or purchases made in the web shop shall be settled by a competent court as determined by applicable mandatory legislation. In the event of disputes, Pa-Hu oy aims to follow any decisions of the Finnish Consumer Complaint Board or an equivalent authority of another EU Member State. The legislation applied to these general terms shall be determined in accordance with applicable mandatory legislation. Unless otherwise stipulated by applicable mandatory legislation, these general terms shall be subject to the laws of Finland and any disputes arising out of or relating to these general terms shall be settled by the courts of Finland.